FROM LEAF to CUP _{Purveyor of Fine Teas}

"Let us BE YOUR guide through the wonderful world of tea.  We will share our knowledge of tea and keep you informed ABOUT THE LATEST tea trends in the tea industry.  We want to ensure that your tea experience is amazing and to make sure it is a ritual beyond belief."

...the tea  LEAF...

THE PACKAGING OF OUR TEAS

To ensure freshness, all of our teas are packed to order in sealed specialized, moisture-proof tea sacks that protect against light and air.  All sacks have a sealed closure for easy resealing and freshness.

We offer 4 convenient ways of ordering:

Online:  Place your order through our website.  We use a secure server to ensure that any financial information you give us remains safe. 

By Phone:  We encourage you to order online for the fastest possible service, but feel free to call in your order, if you like.  Call us at 1-425-396-0643, Monday through Saturday 10am to 5pm, PST.  If you reach our voice mail, please leave your name, phone number, and time zone where you are located, so that we may return your call as soon as possible.

By Fax:  Fax your order with your name (as it appears on your credit card, your credit card #, and expiration date to 1-425-396-0647.  Please be sure to include your phone and fax number in case we need to contact you.

By Mail:  Use the online shopping cart to add items you wish to purchase.  Click “Check Out” and fill it out.  Print a copy of the order form and enclose a check or credit card # and expiration date.  We do not accept cash or COD orders.  Be sure to include the appropriate sales tax and shipping charge for each shipping address.  Mail the order form to:

FROM LEAF to CUP * 7718 Greenridge Court, SE * Snoqualmie, WA  98065

If you have any questions, feel free to call us at 1-425-396-0643, or send an email to…info@fromleaftocup.com.

SAMPLES OF OUR TEAS & TISANES

When you place an order of $10.00 or more, we would like to send you some free samples.  We recognize that many of our customers would like to try samples of our teas and tisanes before purchasing a large amount.  Look through all of our teas and tisanes and let us know which ones you would like to try, and we will send some with your first order.  

PAYMENT OPTIONS

We currently accept VISA and MASTERCARD.  We also accept personal checks denominated in U.S. dollars for mail orders only.  Please note that paying by check does delay your order by a few days as we do not ship merchandise until the check is cleared.  If you place your order by phone, we will give you the check total and hold the order until payment is received and cleared.

SALES TAX

There is no sales tax on tea or other food items.  Tea accessories and other non-tea-related items are subject to 8.4% sales tax for the residents in Washington state only.

SHIPPING, DELIVERY, & HANDLING

Order Turnaround Time:  We ship most orders within 5 to 7 business days from the day you place your order.  Orders placed over the week-end (after 5pm on Fridays (PST)) are shipped no sooner than Monday.  You will be notified if any items are on backorder, or if we have any questions concerning your order.

Shipping Methods:  We offer 3 shipping methods for delivery within the U. S. including…Standard USPS (United States Postal Service), FedEx, or UPS.  Orders to P. O. Boxes, Hawaii, Alaska, Puerto Rico, and all other U.S. territories will be shipped via USPS Priority Mail.

Delivery Times:  Please allow 5 to 14  business days (excluding weekends & holidays) for Standard delivery within the U.S.

International Orders:  Shipping charges will be quoted via email once the weight of the package is determined.  We will quote the air and surface rates, as well as approximate shipping time.  We ship and charge for your order only after receiving your shipping authorization.

GIFT WRAPPING

All of your purchases can be gift-wrapped for an additional charge of $5.00 per order.  Simply tell us so in the Comments Section of your order form upon checkout.  For all “Gift Boxes”, complimentary gift-wrapping is included in the price of the item.

RETURN POLICY

We want you to be happy with your purchase.  If any item is damaged, or does not meet your expectations, simply return it within 30 days of purchase & with your receipt and we will gladly replace it, exchange it, or refund your money.

We regret that we are unable to accept any returns on tea or any food items. 

To return an item, please indicate the reason for your return on your receipt, and include it with your return and wrap the package securely.  If you do not send your receipt, please indicate your name, address, order number, and reason for the return on a separate piece of paper.  Returns should be sent via the US Postal Service to:

FROM LEAF to CUP * 7718 Greenridge Court, SE * Snoqualmie, WA  98065

Please note that we can only refund shipping costs if the return is a result of our error.

PRIVACY & SECURITY POLICY

Privacy:

We consider all information about our customers, their orders, and the products they purchase, or inquire about, to be personal and confidential.  We respect the right to privacy and therefore, we will not disclose or sell any personal information to others. 

The From Leaf to Cup only requests the following personal information:
·       Customer name
·        Billing address
·        Shipping address (if different from billing address)
·        Phone/Fax numbers
·        Email address
·        Credit Card number (for orders only)
·        Expiration date of credit card

This information will be used internally for processing customer orders, informing customers of order status, and providing customers with product updates.

At any time, you can opt out of receiving product updates from From Leaf to Cup by emailing us at info@FromLeaftoCup.com

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.  Every purchase you make is absolutely safe.  We use Secure Sockets Layer (SSL), the industry standard for secure commerce transactions, to transmit your credit card information over the Internet.  This means your credit card number is encrypted during the transactions process, so that the information cannot be read as it travels over the Internet. 

About Us

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